Worktool into Smart Assistant

About the Mobile App Redesign

Soniq Services is a SaaS company that develops an operations and mobile software for building service contractors.

Mobile app is one of the products in their portfolio which is the main worktool cleaning professionals use to communicate, update and stay in touch with their managers.

This project and my work was about redesigning of the native mobile App. The main objectives were based on business, user needs and user feedback. Improvements focus on the main functionalities, user flows, improving the app architecture but most importantly making the app accessible.

Redesign resulted in a completely new and modern app. One that follows the latest development trends and accessibility recommendations. One that helps and simplifies work of thousands of people.

Tools

Mobile App

Redesign

Product strategy

User Research

Market Research

UI/UX

Design System

Interaction Design

Industry

SaaS
Building Services

Project kick off

The project started with research, observation and definition of the real problems.

Learning about the users, how they usually work and how they use the current app. It was interesting to find out about all different types of professional cleaners, as well as all of their frustrations, achievements and experience. Some of the things we found out was that, they need the app to be their assistant, friend, and the tool they use to simplify the work rather than make it more complex.

Workshops and discovery sessions with the stakeholders and development team helped to set business expectations, product vision and to set the basis of the unique brand character.

Ideation

In the wireframing and sketching new ideas phase, we’ve did some pure conceptualizing of the new App. Features as a calendar view, timetracking, absences, settings and user profile were improved and revised.

We’ve updated the app architecture and hierarchy of tasks.

Updating the UI

The main inspiration for the new concept came from the real-world environment in which the professional cleaners work. Colors were aligned to the ones they are used to see and we created graphics which mirror real objects as cleaning gloves and wet floor sign.

The establishment of a design system with supporting graphics make one of the main visual improvement and drastically improves the users desirability.

A new supporting design system and art direction were created in order to maintain the app and keep the consistency within. Also, it was designed with the thought of scalability and future development.

Micro-interactions and animations were designed in order to provide pleasant usage, reward and motivate users as well as give a unique character to it.

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